Corporate
Background of Islami Bank Bangladesh Limited
Islami
Bank Bangladesh Limited is a Joint Venture Public Limited Company engaged in
commercial banking business based on Islamic Shari'ah with 63.09% foreign
shareholding having largest branch network (246 Branches & 30 SME/Krishi
Branches i.e. total 276 Branches) among the private sector Banks in Bangladesh.
It was established on the 13th March 1983 as the first Islamic Bank in the
South East Asia.
It
is listed with Dhaka Stock Exchange Ltd. and Chittagong Stock Exchange Ltd.
Authorized Capital of the Bank is Tk. 20,000.00 Million ($ 250.47 Million) and
Paid-up Capital is Tk. 12,509.64 Million ($ 156.66 Million) having 60,302
shareholders as on 31st December 2012.
Mission
Ø
To establish Islamic Banking through the
introduction of a welfare oriented banking system
Ø
Ensure equity and justice in the field of all
economic activities
Ø
Achieve balanced growth and equitable
development in through diversified investment operations particularly in the
priority sectors and less developed areas of the country.
Ø
To encourage socio-economic upliftment and
financial services to the loss-income community particularly in the rural
areas.
Vision
Ø
Achieve superior financial performance, be
considered a leading Islamic Bank by reputation and performance.
Ø
Establish and maintain the modern banking
techniques
Ø
To ensure soundness and development of the
financial system based on Islamic principles
Ø
To become the strong and efficient organization
with highly motivated professional, working for the benefit of people, based
upon accountability, transparency and integrity in order to ensure stability of
financial systems.
Ø
To encourage savings in the form of direct
investment.
Ø
To encourage investment particularly in projects
which are more likely to lead to higher employment.
Strategic Objectives
Ø To ensure
customers' satisfaction.
Ø To ensure
welfare oriented banking.
Ø To establish a
set of managerial succession and adopting technological changes to ensure
successful development of an Islamic Bank as a stable financial institution.
Ø To prioritize
the clients welfare.
Ø To emerge as a
healthier & stronger bank at the top of the banking sector and continue
stable positions in ratings, based on the volume of quality assets.
Ø To ensure
diversification by Sector, Size, Economic purpose & geographical location
wise Investment and expansion need based Retail and SME/Women entrepreneur
financing.
Ø To invest
in the thrust and priority sectors of the economy.
Ø To strive hard
to become a employer of choice and nurturing & developing talent in a
performance-driven culture.
Ø To pay more
importance in human resources as well as financial capital.
Ø To ensure
lucrative career path, attractive facilities and excellent working environment.
Ø To ensure zero
tolerance on negligence in compliance issues both sharia’h and regulatory
issues.
Ø To train &
develop human resources continuously & provide adequate logistics to
satisfy customers’ need.
Ø To be excellent
in serving the cause of least developed community and area.
Ø To motivate team
members to take the ownership of every job.
Ø To ensure
development of devoted and satisfied human resources.
Ø To encourage
sound and pro-active future generation.
Ø To achieve global
standard.
Ø To strengthen
corporate culture.
Ø To ensure
Corporate Social Responsibilities (CSR) through all activities.
Ø To promote using
solar energy and green banking culture and ecological balancing.
Core Values
Ø Trust in
Almighty Allah
Ø Strict
observance of Islamic Shari’ah
Ø Highest standard
of Honesty, Integrity & Morale
Ø Welfare Banking
Ø Equity and
Justice
Ø Environmental
Consciousness
Ø Personalized
Service
Ø Adoption of
Changed Technology
Ø Proper
Delegation, Transparency & Accountability
Commitments
Ø To Shariah
Ø To the
Regulators
Ø To the
Shareholders
Ø To the Community
Ø To the Customers
Ø To the Employees
Ø To other
stakeholders
Ø To Environment
E-Banking Services
Provided by IBBL
ATM Service
IBBL has
introduced its ATM Banking service since 2000. Being the largest in
online connectivity among the branches we are capable of providing the better
customer service to our clients.
Services
Ø Cash Withdraw
Ø Fund Transfer
Ø Mini Account Statement
Ø Balance Inquiry
Transaction
Limit
Ø For Cash Withdrawal maximum amount is Tk. 50,000 in a calendar
date.
Charges
Ø Tk.300 Yearly fees is applicable.
It has 7.5 lac customers using ATM service and
can withdraw money from around 2000
booths of which 287 is owned by IBBL and the rest are contracted booths.
Withdrawal
Charges
Withdrawal
from
Ø
IBBL ATMs Free
Ø
Contracted ATMs TK.15
Commission
Division
Ø
Issuerer (IBBL) Tk.6
Ø
Acquirer (ATM owner) Tk.6
Ø
Settler (Bangladesh Bank) Tk.3
Settlement
Process
Transactions
are settled through Bangladesh Electronic Fund Transfer Network (BEFTN). BEFTN
facilitates the transmission of payments between the banks electronically which
is a faster and efficient means of inter-bank clearing. The net balance of
settlement account is debited or credited.
mCash(Mobile
Banking)
Islami Bank mCash is the
Mobile Banking of Islami Bank Bangladesh Limited where the customers of any
mobile company take the 24 hours of mobile banking services from anywhere of
the country without going to any branches.
Mission and Vision of Islami Bank mCash
Ø Unique system for all to take the Banking Services of Islami Bank
Bangladesh Limited based on Islamic Shari’ah.
Ø Profit will be given to the customer’s mobile account based on
the Mudaraba Principles of Islamic Shari’ah.
Ø Available banking services in 24 hours in a day, 7 days in week
and 365 days in a year.
Ø Banking services without any branch banking
Ø Able to banking from anywhere of the country
Ø Foreign Remittances will be deposited directly to the mobile
account in a short time.
Ø A service for the unbanked people to take banking services.
Ø Most modern, updated and more secure banking.
Ø Creation of bank transactions almost for all types financial
activities.
Ø Except the cash transactions, all transactions can be performed
the by the customer himself.
|
Where & how to register Islami Bank mCash
account
Islami
Bank mCash Account can be registered from any branch of Islami Bank Bangladesh
Limited, any agent approved by Islami Bank Bangladesh Limited and mobile
network operators’ approved agent where Islami Bank mCash signboard will be
appeared. Here account opening form will be found. Anyone can open the Islami
Bank mCash account who has a mobile SIM of any mobile company will fill up the
form and submit to the agent. To open an account, one needs the
following:
- 1 copy of passport size photograph.
- Photocopy of National ID Card / Nationality Certificate / Driving License / Passpor
Agent /
Officer will open an account based upon the information provided by the
customer and the customer will receive an SMS which will confirm the opening of
the account.
The mobile
account number will be the combination of his mobile number with a check digit
which will be placed at the last of his mobile number. So the mobile account
number will be a combination of 12 digit number.
Than the
customer call *259# and get the mCash Account Activation Confirmation menu and
submit a four digit PIN number which will be used for each transaction and will
not be disclose to anyone for security reason. At this stage, customer only can
deposit money to his account but not able to withdraw and other transactions.
After
the activation of his mobile account by the branch employee of IBBL, he will
get a confirmation SMS. Now, he can enjoy all the services of Islami Bank
mCash. Generally it is required 1-3 days to activate an account.
Uses of PIN Number
PIN will
provide the first level of security to the customer and for each transaction
his mobile phone and PIN number will be required. So, this PIN number is not
shareable to anyone and must have to remember by the customer with higher
preference.
Where and how transactions will perform
Islami
Bank mCash Account transactions can be performed at any branch of Islami Bank Bangladesh
Limited, any agent approved by Islami Bank Bangladesh Limited and mobile
network operators’ approved agent where Islami Bank mCash signboard will be
appeared.
Transaction Rules
Transaction Rules
Cash
in (deposit)
Ø Customer will give the deposited amount and mobile account number
to the agent
Ø Agent will start the cash in process from his mobile phone
Ø Agent will give the deposit slip to the customer
Ø Than both the customer and agent will receive a SMS as the
confirmation of the cash in (deposit)
Ø After receiving the SMS, customer will confirm about his cash in.
So, he/she must not leave the agent counter before getting the SMS
Cash Out (withdraw)
Ø Customer will give mobile account number and tell the amount of
cash out (withdraw) to the agent
Ø Customer will call *259# from his mobile and get the Cash Out
(withdraw) menu
Ø Then he will submit the agent’s mobile account number, amount of
money and PIN number
Ø Then transaction will complete and both the customer and the agent
will receive the confirmation SMS from the System
Ø Agent will take the customer’s signature/finger print and give the
cash out (withdraw) receipt and money to the customer
Fund Transfer from one account to
another:
Ø Customer will call *259# from his mobile and get the Fund Transfer
menu
Ø Then, the customer will submit the mobile account number, amount of
money and PIN number
Ø Then, both the account holder and the customer will receive a
confirmation SMS and transaction will be completed
Merchant Payment:
Ø To purchase products from any merchant, the merchant should be a
registered IBBL merchant
Ø Customer will call *259# from his mobile and get the Merchant
Payment
Ø Then, the customer will submit the mobile account number of the
merchant, amount of money and PIN number
Ø Then, both the customer and the merchant will receive a
confirmation SMS and transaction will be completed
Mobile Recharge (Top-Up)
Ø Customer will call *259# from his mobile and get the Mobile
Recharge menu
Ø Customer will select this menu and then will select the mobile number
of his own phone or give the other mobile number
Ø Then customer will submit the recharge amount and PIN number
Ø Then, the customer will receive a confirmation SMS and transaction
will be completed
Balance Check
Ø Customer will call *259# from his mobile and get the My Wallet menu
Ø Then customer will select the Balance Check menu from the My Wallet
menu and submit the PIN number
Ø In the reply SMS, he will get the current balance of his mobile
account
Mini Statement Check
Ø Customer will call *259# from his mobile and get the My Wallet menu
Ø Then customer will select the Mini Statement menu and submit the
PIN number
Ø In the reply SMS, he will get the Mini Statement (last 5
transactions) of his mobile account
PIN Number Change
Ø Customer will call *259# from his mobile and get the My Wallet menu
Ø Then customer will select the Change PIN menu and submit the
current PIN number and twice the new PIN number
In the
reply SMS, he will get the confirmation about the change of his PIN number.
How the Foreign Remittance can be received in mCash
Mobile Account
Now, it
is not required to come at the branch premises to receive the foreign
remittance. Now, anyone can send the foreign remittance directly to the mCash
mobile account from the IBBL foreign liaison offices, approved agents and
exchange houses. Within 24-72hours the fund will be credited directly to the
mobile account and also get the confirmation SMS both the remitter and the
beneficiary.
This
money can be able to withdraw from any branch of Islami Bank Bangladesh Limited,
any agent approved by Islami Bank Bangladesh Limited and mobile network
operators’ approved agent where Islami Bank mCash signboard will be appeared.
Please provide your remitter the following information to remit the foreign
remittance:
Ø Amount of Money
Ø Name of the beneficiary
Ø Account Number (mCash Mobile Account)
Ø Bank Name: Islami Bank Bangladesh Limited
Profit Distribution
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Cash out (Tk 5 or 1.5%, whichever is higher)
1.5%
cash out charge is distributed in the following way-
Ø Duty (AIT) and VAT 25%
of 1.5% or Tk5
The
remainder is distributed as follows
Ø Cash in Agent 25%
Ø Cash out Agent 35%
Ø Distributor 12%
Ø Telco 8%
Ø IBBL 20%
mCash to mCash transfer (TK 4)
Duty (AIT) and VAT 25% of Tk4
The remainder is
distributed as follows-
Ø Bank 92%
Ø Telco
8%
mCash to IBBL A/C transfer (Tk. 5 or
0.75% Tk. of transaction amount whichever is higher)
Ø Duty (AIT) and VAT 25% of .75% or Tk5
The remainder is
distributed as follows
Ø Cash in Agent 25%
Ø Telco 8%
Ø IBBL 67%
IBBL A/C to mCash transfer (Tk. 5 per
transaction)
Duty (AIT) and VAT 25% of Tk5
The remainder is
distributed as follows-
Ø Bank 92%
Ø Telco
8%
Remittance
Card Service
Islami
Bank Bangladesh Limited has introduced ‘Islami Bank Remittance Card’
to send money from abroad. This card ensures the Non Residence Bangladeshi of
safe and quick hassle free money transfer to their family.
Benefits
Ø 24 Hour Service.
Ø Can be received this card from any IBBL branch without any fee.
Ø Draw money from any IBBL booth.
Ø Card Balance Inquiry from any IBBL booth.
Ø Foreign Remittance is deposited in this card.
Ø Bank account is not necessary
Ø Maximum Tk. 50,000.00 from ATM booth and any number of amount
from bank counter can be drawn.
Ø Only foreign remittance sender / receiver can take this service
of Remittance Card.
Ø Utility Bill can be paid by Remittance Card.
Ø Balance inquiry from SMS or iBanking Service.
Transaction
Limit
Charges
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Internet Banking Service (iBanking)
Islami
Bank Bangladesh Limited has been devoted to serving its customers since
inception. iBanking is a cornerstone of their strategy, designed to accelerate their
commitment to green banking and to enable customers to do banking at their own
convenience.
ACCOUNT SERVICE
Ø Account Balance
Ø Account Statement
Ø Transaction Summary
TRANSACTIONAL SERVICE
Ø iTransfer (Fund Transfer)
Ø iRecharge (Purchase airtime / Recharge account)
Ø Wimax Recharge
INVESTMENT REPORT
Ø Investment Account Statement
Ø Customer wise Liability
Ø Mode wise Liability
Ø Liability at a glance of Party
FOREIGN BUSINESS REPORT
Ø Cost Sheet for Negotiation
Ø Cost Sheet for Realization
Ø Cost Sheet for Retirement of a Bill
CLEARING INSTRUMENT
Ø Credit Clearing Instrument Status
Ø Debit Clearing Instrument Status
FTT & FDD
Ø FTT Message Search
Ø FDD Payment Search
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iTransfer
(Fund Transfer)
This
service will facilitate to transfer fund
from one’s IBBL accounts to other IBBL
accounts instantly. In this case source IBBL accounts should be registered in
our iBanking service.
Conditions:
Ø Maximum amount Tk. 5,00,000.00 within 5 transactions per day.
Ø Maximum 20 (Twenty) account can be subscribed as a destination
account.
Ø Subscribed account can not be deleted within 20 days.
Ø After subscribing collect secret PIN CODE (TPIN) from Branch.
Ø Charge applicable. One(1) taka per One thousand(1000) taka transfer
iRecharge
(Purchase airtime / Recharge account)
Recharge
your cell balance from internet in any time from any where.
Conditions:
Ø Maximum amount Tk. 1,000.00 & Minimum amount Tk. 10.00 for
Prepaid package.
Ø Maximum amount Tk. 10,000.00 & Minimum amount Tk. 50.00 for
Postpaid package.
Ø No Charge applicable for iRecharge.
Ø Maximum 50 recharge per day.
Ø Refund of a fail recharge will be settled within 2-4 business date.
Wimax
Recharge
This
service will facilitate you to Wimax Recharge/Bill Pay. Currently 'Banglalion'
and 'Qubee' is available under this service.
Conditions:
Ø Maximum amount Tk. 30,000.00 within 5 transactions per day.
Ø Per recharge request maximum Tk. 6,000.00.
IBBL
Call Center and Phone Banking
Phone
Banking and Call Center is a modern banking service by which, clients can get
24 hours of service over any mobile/T&T phone without going to any branch
and can avail all sort of queries/ requests/ complaints about Islami
Banking services.
The
Features of Phone banking and Call Center
Ø An unique Banking service that driven by Islami Shariyah.
Ø 24 hours/day, 7days/week and 365 days/year banking facilities.
Ø Clients need not go to branches for availing services.
Ø Clients can avail services from all over the world with Bangladesh.
Ø Runs with latest technology to ensure highest standard of security.
Ø Customers can transact their money in different way by own self
except cash transaction.
Ø Providing Automated services to the present and future clients from
Bank.
Ø Customer can avail this service form any Mobile/PSTN provider.
Phone Banking Services
Ø Fund Transfer
Ø Check account Balance
Ø Check Mini Statement
Ø Mobile Recharge
Ø Utilities Bill Payment
Ø Request for T-pin and Change
Islami Bank Call Center Services
Ø Clients can get services about their queries, request and
complaints from one center
Ø Simplified and Modern banking transaction
Ø Cheque book requisition
Ø Stop payment Request
Ø 7 days notice input
Ø Standing Instruction input
Ø Restriction to account
Ø Queries about different deposit schemes
Ø Inquiries about profit rate
Ø Different Investment related information
Ø SMS Banking/ iBanking/ Mobile Banking related information and
services
Ø ATM related queries/ request and complaints services
Ø Foreign remittance related information and services
Ø Debit card/ Credit Card/ Remittance card information and services
Ø Online Banking related information and services
Ø HRD related information and many more
Its call center is self owned or proprietary.
Registration procedures for Phone Banking
There are two ways to Phone Banking
Registration-
- Clients can register to this service from their nearby IBBL Branch
- By dialing 16259 client can register to this service by our Customer Care Agent
TPIN related Information
After
successful registration client will be provided a four digits secured TPIN
(Telephone personal Identification Number). This TPIN will provide sufficient
security for the client and will be needed for every operation all time. Thus
this number has to be preserved carefully and maintained with secrecy. Client
can change TPIN anytime at will.
Fund
Transfer
- To make Fund Transfer more secured client will be provided an OTP (One Time Password) which will be valid for only 30 minutes.
- Daily fund transfer limit is BDT 20000 Only.
Phone Banking Service Charge
Ø Mobile Recharge : Free
Ø A/C balance check: Free
Ø Mini-statement check: Free
Ø Fund Transfer: BDT 5.00/ Transaction
IBBL and Telco share 92%
and 8% respectively of the fund transfer charge.
SWIFT Service
Society
for Worldwide Inter-Bank Financial Telecommunication (SWIFT) is a bank owned
co-operative serving the financial community worldwide. The SWIFT
Transport Network (STN) is a dedicated global network for secure communication
between SWIFT Customers.
SWIFT
supports the financial data communication and processing needs of financial
institutions, through a range of financial messaging services and value-added
processing, as well as, access through the STN and interface and application
software. In short SWIFT is a pioneer in the automation of the global financial
industries. Islami Bank Bangladesh Limited has introduced this SWIFT alliance
entry system firstly in October 1999 and introduced SWIFT alliance access in
October 2001.
Services
Ø Personalized service
Ø Facilities to access outside scheduled time
Ø Parcel handling
Ø Safe custody of goods and bonds/shares
Lockers available in various sizes. i.e. Small,
Medium and Large.
SMS
Banking Service
IBBL SMS Banking IBBL has introduced its SMS banking service since
2008. Registration is required. SMS Facilities are applicable only for our
Online Branches.
Services
Ø Multiple Account Registration
Ø International Push- Pull Facility
Ø Account Balance (BAL )
Ø Mini Account Statement (STM)
Ø Account Information (ACI)
Charges
- Till now, no charges required except the normal sms service charge.
SMS service is managed by a third party named Software Shop Limited (SSL). SSL gets a
fixed annual payment and revenue from sms service charge (TK 2) goes to bank.
Banking Kiosk Service
IBBL has started kiosk service on the January
1,2013 in Dhaka International Trade Fair (DITF). At present it has 5 kiosks and
it has ordered 50 kiosks and IBBL expects to start them after June 2013.
Upcoming e-Banking services
At present IBBL does not have any credit card.
However it is going to start credit card service and the name of the card will
be Khidmah Card. The card will be a
branded one. It has got Principal
Membership from the world’s most renowned brand VISA. IBBL applied for VISA
membership in 2011 and got principal membership. As a Principal member it has
the privilege to sell co-membership
to another 6 banks. Now it is waiting for Bangladesh Bank permission to start
the service and expects to start its credit card service from third quarter
(July-September).
Its prospective services include the
followings-
Khidmah Card (Credit card)
Prepaid card
Shopping/Purchasing card
Security Issues
Banks are operating in a challenging
environment of rapid economic change, more technology-savvy customers, thinner
margins, and increasing regulations. To attract new customers, many banks are
looking to adopt an Omni-channel banking strategy to optimize their retail
channels based on customers' preferences to offer more personalized financial
services.
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